Executive Strategic Advisor, Yugo USA
Supporting knowledge transfer and the transition following Centricity’s wind-down.
Experience
The chronology behind the story.
The homepage tells the story. This page proves it, role by role: what I built, the scale it reached, and how my scope expanded over time.
What I built at Centricity
The results, in numbers.
100+Properties supported
51Person team across the U.S. and India
~$1.2MClient savings: $700K on health insurance and $500K on property accounting
10xSales pipeline growth in five months, from $400K to $4M
57% reduction in property-insurance costs for clients through strategic realignment
~2,500 hires supported across client companies in two and a half years
No client left by choice while Centricity operated
Campus Advantage, company-wide scale
250K+Residents served over more than two decades
5,000+Employees led, trained and developed
124K+Beds managed by the platform
$2.4B+Real estate assets managed by the platform
700Employees across 40 properties at peak
These are company-wide figures for the platform I helped build and lead. They are not individual results.
Before that
Centricity
President · Feb 2024–Sep 2026
Recruited as founding President to build a shared-services platform delivering accounting, HR, insurance and ancillary-revenue services to real estate operators, from concept through market launch.
Built the business
Led the build of the legal framework, org structure, commercial model and go-to-market approach. Reached profitability within two years of launch and sustained it.
Delivered business results ↓ Costs
Helped clients reduce health-insurance costs by roughly $700K in aggregate, property-accounting costs by roughly $500K, and property-insurance costs by 57% through strategic realignment.
Installed an operating system ↑ 10× pipeline
Implemented EOS. The sales pipeline grew 10x in five months, from $400K to $4M in pipeline value.
Led HR and growth at scale
My team supported HR for client companies ranging from 5 to 300 employees across multiple states, including about 2,500 hires in two and a half years.
Built the team
Hired and led a 51-person team across the U.S. and India, and promoted from within when leadership roles opened.
Led through transition
Managed a critical leadership succession with zero service disruption, then led Centricity through its wind-down after both parent companies were acquired. My team and I supported every client’s move to new providers and delivered final financials on the last day. Every client was successfully transitioned.
2003–2024
Campus Advantage
More than two decades of expanding scope: residence life → enterprise operations → learning → people & culture → new business creation.
Chief People Officer ↑ Engagement & retention
Built the organization’s first integrated People & Culture function, aligning HR, Learning & Development and Employee Experience under one strategy. Built the employee-experience function around engagement, feedback and recognition practices that strengthened community and retention across a distributed workforce, while partnering with executive leadership on organizational design through major transition, including the formation of Centricity.
Chief Learning Officer & SVP
Established the first enterprise Learning & Development function, created a national onboarding and training curriculum, and built a company-wide learning-management system for a large distributed workforce. Led the organization’s crisis response and communications through COVID.
Senior Vice President
Oversaw multi-region residence life operations and translated national strategy into execution across dozens of properties. Led a special international consulting engagement at Far Eastern Federal University in Vladivostok, Russia.
VP & National Director, Residence Life ↑ Resident retention & renewals
Progressively built and led residence life operations nationally. Designed a student-success platform grounded in student-development theory, implemented across the national portfolio and in an international consulting engagement. Built a customer-service framework that increased resident retention and lease renewals, and created a strategic partner network that strengthened the resident experience.
Earlier career
The builder instinct showed up early.
Before Campus Advantage: Residence Coordinator at the University of Miami, Graduate Hall Director at Florida State University, and Resident Assistant and Orientation Leader at Colorado State University.
As an undergraduate, I founded ResidentAssistant.com, which became a leading resource for on-campus housing professionals for more than a decade.
Education
MS, Higher Education, Group Training & Development
Florida State University
BS, Human Development and Family Studies
Colorado State University
Publications & board leadership
Author / Co-Author: InspiRAtion for RAs, Inspiration for Student Leaders, The New Norm
Board Member: Rocky Mountain Rowing Club
Volunteer: Project Worthmore, teaching digital literacy classes to immigrants and refugees
Founding leadership team member: College Student Mental Wellness Advocacy Coalition
The pattern
Build. Scale. Transform. Serve.
The titles changed. The work kept returning to the same place: make the organization stronger, make the experience better, and build the systems that let both scale.